Wednesday, January 11, 2012

A skilled-labor shortage... for retailing?

This article describes a problem we don't often think of: a skilled-labor shortage in the retailing industry. In this case, the particular industry segment in question is luxury retailing in India. It seems that more often than not, we are accustomed to thinking of retailing as a low-skill profession for which the labor supply is virtually unlimited (even though one could make a strong argument that virtually all retail jobs require specialized skills, from supply chain management, to merchandising, to the interpersonal techniques vital for securing sales). While the shortage in India is in all likelihood real, one might reasonably question whether the country ought to dedicate scarce educational resources to teaching people how to sell luxury goods. Perhaps that is a line of education best left to the companies doing the hiring.

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